Managing Your Subscription

Everything about what you pay lives in Profile › Subscription. Only workspace owners see this tab.

To get there, click your photo at the top right, choose Profile, then open Subscription.

What You’ll See

• Active Subscriptions: your plan, whether you pay Monthly or Annual, and the price. Workspace add-ons are listed under it.
• Total Monthly Cost: your plan plus any add-ons.
• Number of Seats: on Team, how many seats you pay for. Click Manage Seats to change it.
• Start Date and Renewal Date: when you started paying and when your next payment is due.
• Workspace Usage: how many workspaces you’re using out of how many you have.

Update Your Card, Get Receipts or Cancel

These live in the secure Stripe billing portal.

1. Go to Profile › Subscription.
2. Click Manage Billing.
3. In the billing portal you can:
   • update your payment method
   • see and download past invoices for your hrglass subscription
   • cancel your subscription

Tip

Cancelling in your first 30 days? Use the money-back guarantee instead to get a full refund. See Upgrading, Downgrading and the 30-Day Money-Back Guarantee.

Remove a Workspace Add-on

1. In Profile › Subscription, click the trash icon next to the add-on.
2. Pick the workspace to remove.
3. Click Remove Workspace.

Caution

This deletes the workspace and everything in it: Projects, Tasks, time, Clients, Invoices, estimates and settings. It can’t be undone.

Gifted Plans

If hrglass gave you your plan, it shows a Gifted badge and Included instead of a price. There’s nothing to pay and no billing to manage.

Related

• Plans and Pricing
• Upgrading, Downgrading and the 30-Day Money-Back Guarantee
• Adding and Removing Seats