Undoing an Import
Imported with the wrong number format, or the wrong files? Undo the import, then upload your exports again.
What Gets Removed
Section titled “What Gets Removed”Undo removes the clients, contacts, projects, tasks, time entries, expenses and invoices the import created.
Records the import linked to, ones that were already in hrglass, aren’t touched.
Some imported records are kept because you’ve used them since:
- invoices that have taken a payment
- time entries and expenses that were invoiced
- time entries in a submitted or approved timesheet week
- projects and tasks with work logged outside the import
Undo an Import
Section titled “Undo an Import”- Go to Settings › Import Data.
- Scroll to Need to start over? at the bottom.
- Click Undo this import.
- Read what will be removed and kept, then click Undo import. To back out, click Keep it.
Big imports are removed in batches, so it can take a minute. You’ll see a count as it goes.
When it’s done, Import undone shows how many of each type were removed and how many were kept. Click Start a new import to upload your files again.
If an Undo Stops Partway
Section titled “If an Undo Stops Partway”If the undo is interrupted, part of the import is still in your workspace. You’ll see Undo in progress at the top of Settings › Import Data.
- Scroll to the Undo in progress card.
- Click Resume undo.
- Click Resume undo again to confirm.
Finish the undo before you import again.
Get Something Back
Section titled “Get Something Back”Removed items go to Deleted Items, where you can restore them for 30 days. Click your photo at the top right and choose Deleted Items. After 30 days, they’re gone for good.