Upgrading, Downgrading and the 30-Day Money-Back Guarantee

You change plans from Profile › Subscription. Only the workspace owner sees this tab.

Upgrade Your Plan

1. Go to Profile › Subscription.
2. Click Upgrade Plan.
3. Pick Monthly or Annual, then pick the plan.
4. On Team, set the Number of users.
5. Check the New Cost and click Upgrade Plan. Buying the Lifetime Deal, the button says Buy Lifetime Deal.

What you can upgrade to:

You’re on	You can move to
Pro	Team or the Lifetime Deal
Lifetime Deal	Team

When you upgrade a monthly or annual plan, the change is prorated on your next bill. You only pay the difference for the time left.

Downgrade From Team to Pro

1. Go to Profile › Subscription.
2. Click Downgrade Plan.
3. Pick the Pro plan and billing you want.
4. Check I understand that all team members will be removed and their assignments transferred to me.
5. Click Downgrade to Pro.

Caution

Downgrading to Pro removes everyone but you from the workspace. Projects, Tasks and To-Dos assigned to them are reassigned to you. You can’t undo this.

Pro and the Lifetime Deal don’t have a lower plan to downgrade to. To stop paying for Pro, cancel your subscription instead. See Managing Your Subscription.

The 30-Day Money-Back Guarantee

Not happy? Cancel within 30 days of your first payment and we refund it in full.

1. Go to Profile › Subscription.
2. Click Downgrade Plan.
3. Under 30-Day Money-Back Guarantee, click Cancel & get full refund. You’ll see the date your refund window closes.
4. Click Refund & cancel to confirm.

Your most recent payment is refunded and your subscription ends right away. You keep all your data, but the account is locked until you choose a plan again.

A few things to know:

• It’s one refund per account.
• The 30 days start from your first payment, not your trial.
• The Lifetime Deal and gifted plans aren’t covered.

Related

• Plans and Pricing
• Managing Your Subscription
• Adding and Removing Seats